Holiday Inn Leeds Garforth by IHG

A quick walk back to reception and after speaking to a staff member, he was back at our room within 10 minutes and made the sofa bed up for us. Breakfast was nice with plenty of variety. Had an indoor pool, shame our journey meant we didn't have had time to use it.

Some shortcomings. Tissue container was empty. Lighting not very good. Sink plug kept getting stuck. 3 flights of stairs with 2 suitcases nearly did me in. Top floor was not a good place to put an old guy like me. Also they had me booked for 5 rooms when I only booked one. They tried to blame me for the error so I rang Booking.com and the lovely lady confirmed I hd only 1 room booked. She requested that I stay on the line while she rang reception to inform them it was their error, and so began the blame game and finger pointing. Not very proffessional.

The staff were so pleasant and helpful. Everyone we met were really nice. The hotel was very clean, the room was clean and comfortable. Towels looked like elephants on the bed. Sweets and biscuits left for us was a lovely touch. Kids thought this was great. Good selection for breakfast. Kids loved the pool, adults enjoyed the sauna and steam room. The location was perfect. We will definitely use this hotel again.

Members of staff were really friendly, courteous and professional, both at the Reception and Restaurant. The rooms were spacious, immaculate and comfortable. Breakfast was great and hotel was easily accessible by a short bus journey from Leeds or from the local train station.

Nice clean room with comfy bed and pillows. Breakfast was nice and what you would expect from a hotel like this. Staff were all really friendly and helpful.